Return Policy
FEES AND ELIGIBILITY
Return Eligibility
- Returns can be requested within 14 days from the date you’ve received all your items.
- Please note that the refund process might be suspended once you open a dispute, the processing time of which could take up to 75 days. Kindly contact our support team at info@sasaiaclo.com for any questions or requests.
- Items must not be washed, altered, or damaged, and must come with original package and original tags attached.
- All sale items, bikini, bodysuits, and accessories (except for scarves) are not eligible for return.
- If your order is purchased through store credits accumulated from previous returns, the order is not eligible for return.
Return Shipping Fee
Please note that the customer will bear all return shipping costs unless the original products are defective.
RETURN PROCESS
How to return my orders?
- Email us at info@sasaiaclo.com with title "Return Request: #XXXXXX(Your Order Number)".
- Please note that you can only submit ONE request for each order.
- Tell us the item(s) you would like to return and the reason for return.
- We'll be in touch with instructions for your return after we receive your information.
REFUND PAYMENT
Where is my refund?
The way your refund is processed depends on your original payment method.
-
For Gift Card payments:
The refund will be issued to your gift card account as full store credits equal to the returned item(s).
-
For Bank Transfer, Paypal payments or Klarna payments:
Option 1 - Gift Card: full store credits equal to the returned item(s) and plus an additional 20% of that price.
Option 2 - Cash: refund to the original payment account. Please note that the original shipping fee will be deducted.
How long will it take to get my refund?
After we receive your return parcel, we will process your refund within 5 business days and refunds will be issued to the original method of payment. You'll receive a confirmation email when the item has been refunded. Please allow additional processing time for the refund, which varies by your payment method/card issuer.
| Payment Method | Timescales for a Refund |
|---|---|
| Amex | 15 Business Days |
| Apple Pay | 2 Business Days |
| Google Pay | 1-3 Business Days |
| Klarna | 1-5 Business Days |
| Mastercard | 3-7 Business Days |
| Paypal | 5 Business Days |
| Shop Pay | 3-10 Business Days |
| Union Pay | 5-10 Business Days |
| Visa | 3-7 Business Days |
Upon receipt by our warehouse team, returns will be processed within 7-12 business days with the refund posting back to your original method of payment.
EXCHANGES:
If you would like to make an exchange, we ask that you place a new order for the item you want before returning the original item. This ensures that we have the item in stock and that it will ship immediately. You can then return your original item for a refund in the manner describe above.
